/** * ############################################### * STAFF CP MENUS * ############################################### */ // RESERVED KEY WORDS var code="code";var url="url";var targ="target";var sub="sub"; // ITEMS, TRANSLATE THE CODE TEXT ONLY! var MENU_PREFERENCES = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[23,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Settings", "format":{"itemoff":[0,0], "image":themepath+"menu_settings.gif", "oimage":themepath+"menu_settings.gif", "imgsize":[20,22]}, url:"index.php?_m=core&_a=preferences"}, {code:"Work Schedule", url:"index.php?_m=core&_a=workschedule", "format":{"image":themepath+"menu_calendarschedule.gif", "oimage":themepath+"menu_calendarschedule.gif", "imgsize":[20,22]}}, {code:"Change Password", url:"index.php?_m=core&_a=changepassword", "format":{"image":themepath+"menu_lock.gif", "oimage":themepath+"menu_lock.gif", "imgsize":[20,22]}} ]; var MENU_TEAMWORK = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Event", "format":{"itemoff":[0,0], "image":themepath+"menu_newevent.gif", "oimage":themepath+"menu_newevent.gif", "imgsize":[20,22]}, url:"index.php?_m=teamwork&_a=insertevent"}, {code:"Task", url:"index.php?_m=teamwork&_a=inserttask", "format":{"image":themepath+"menu_newtask.gif", "oimage":themepath+"menu_newtask.gif", "imgsize":[20,22]}}, {code:"Contact", url:"index.php?_m=teamwork&_a=insertcontact", "format":{"image":themepath+"menu_newcontact.gif", "oimage":themepath+"menu_newcontact.gif", "imgsize":[20,22]}} ]; var MENU_LSMESSAGES = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"New Messages", "format":{"itemoff":[0,0], "image":themepath+"menu_newmessages.gif", "oimage":themepath+"menu_newmessages.gif", "imgsize":[20,22]}, url:"index.php?_m=livesupport&_a=messages"}, {code:"Replied Messages", url:"index.php?_m=livesupport&_a=repliedmessages", "format":{"image":themepath+"menu_repliedmessages.gif", "oimage":themepath+"menu_repliedmessages.gif", "imgsize":[20,22]}} ]; var MENU_LSCANNED = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[23,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Manage Categories", "format":{"itemoff":[0,0], "image":themepath+"icon_menufolder.gif", "oimage":themepath+"icon_menufolder.gif", "imgsize":[20,22]}, url:"index.php?_m=livesupport&_a=canned"}, {code:"Manage Responses", url:"index.php?_m=livesupport&_a=managecannedresponses", "format":{"image":themepath+"icon_menukbarticle.gif", "oimage":themepath+"icon_menukbarticle.gif", "imgsize":[20,22]}}, {code:"Insert Category", url:"index.php?_m=livesupport&_a=insertcannedcategory", "format":{"image":themepath+"icon_menufolderstar.gif", "oimage":themepath+"icon_menufolderstar.gif", "imgsize":[20,22]}}, {code:"Insert Response", url:"index.php?_m=livesupport&_a=insertcannedresponse", "format":{"image":themepath+"icon_menukbdraft.gif", "oimage":themepath+"icon_menukbdraft.gif", "imgsize":[20,22]}} ]; var MENU_LSADTRACKING = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Manage Campaigns", "format":{"itemoff":[0,0], "image":themepath+"menu_campaigns.gif", "oimage":themepath+"menu_campaigns.gif", "imgsize":[20,22]}, url:"index.php?_m=livesupport&_a=adtracking"}, {code:"Insert Campaign", url:"index.php?_m=livesupport&_a=insertcampaign", "format":{"image":themepath+"menu_insertcampaign.gif", "oimage":themepath+"menu_insertcampaign.gif", "imgsize":[20,22]}}, {code:"Reports", url:"index.php?_m=livesupport&_a=adreports", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}} ]; var MENU_LSTAGS = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"HTML Button", "format":{"itemoff":[0,0], "image":themepath+"menu_htmlcode.gif", "oimage":themepath+"menu_htmlcode.gif", "imgsize":[20,22]}, url:"index.php?_m=livesupport&_a=htmlbutton"}, {code:"Email Signature", url:"index.php?_m=livesupport&_a=emailbutton", "format":{"image":themepath+"menu_emailsignature.gif", "oimage":themepath+"menu_emailsignature.gif", "imgsize":[20,22]}}, {code:"Text Link", url:"index.php?_m=livesupport&_a=textlink", "format":{"image":themepath+"menu_textlink.gif", "oimage":themepath+"menu_textlink.gif", "imgsize":[20,22]}}, {code:"Visitor Tracking", url:"index.php?_m=livesupport&_a=visitortracking", "format":{"image":themepath+"menu_visitortracking.gif", "oimage":themepath+"menu_visitortracking.gif", "imgsize":[20,22]}} ]; var MENU_TICKETSEARCH = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[50,180], "itemoff":[50,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"New Tickets", "format":{"itemoff":[0,0], "size":[23,180], "image":themepath+"menu_newtickets.gif", "oimage":themepath+"menu_newtickets.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=search&type=newtickets"}, {code:"Advanced Search", "format":{"itemoff":[21,0], "size":[23,180], "image":themepath+"menu_search.gif", "oimage":themepath+"menu_search.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=search"}, {code:"
Quick Search
", hasControls:true, "format":{"itemoff":[22,0]}}, {code:"
Ticket ID Lookup
", hasControls:true, "format":{"size":[50,180]}}, {code:"
Creator/Replier
", hasControls:true, "format":{"size":[50,180]}} ]; var MENU_TICKETPRED = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[23,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Manage Categories", "format":{"itemoff":[0,0], "image":themepath+"icon_menufolder.gif", "oimage":themepath+"icon_menufolder.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=managepredcat"}, {code:"Manage Replies", url:"index.php?_m=tickets&_a=managepredreplies", "format":{"image":themepath+"icon_menukbarticle.gif", "oimage":themepath+"icon_menukbarticle.gif", "imgsize":[20,22]}}, {code:"Insert Category", url:"index.php?_m=tickets&_a=insertpredcat", "format":{"image":themepath+"icon_menufolderstar.gif", "oimage":themepath+"icon_menufolderstar.gif", "imgsize":[20,22]}}, {code:"Insert Reply", url:"index.php?_m=tickets&_a=insertpredreply", "format":{"image":themepath+"icon_menukbdraft.gif", "oimage":themepath+"icon_menukbdraft.gif", "imgsize":[20,22]}} ]; var MENU_TICKETALERTS = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Manage Alerts", "format":{"itemoff":[0,0], "image":themepath+"menu_alertrules.gif", "oimage":themepath+"menu_alertrules.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=managealerts"}, {code:"Insert Alert Rule", url:"index.php?_m=tickets&_a=insertalert", "format":{"image":themepath+"menu_insertalertrule.gif", "oimage":themepath+"menu_insertalertrule.gif", "imgsize":[20,22]}} ]; var MENU_TICKETFILTERS = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,180], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Manage Filters", "format":{"itemoff":[0,0], "image":themepath+"menu_filters.gif", "oimage":themepath+"menu_filters.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=managefilters"}, {code:"Insert Filter", url:"index.php?_m=tickets&_a=insertfilter", "format":{"image":themepath+"menu_insertfilter.gif", "oimage":themepath+"menu_insertfilter.gif", "imgsize":[20,22]}} ]; var MENU_TR_REPORTS = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,200], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Popular Categories", "format":{"itemoff":[0,0], "image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=troubleshooter&_a=reports&type=popularcategories"}, {code:"Popular Steps", url:"index.php?_m=troubleshooter&_a=reports&type=popularsteps", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}} ]; var MENU_DL_REPORTS = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,200], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Popular Downloads", "format":{"itemoff":[0,0], "image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=downloads&_a=reports&type=populardownloads"} ]; var MENU_KB_REPORTS = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,200], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Popular Articles (Views)", "format":{"itemoff":[0,0], "image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=knowledgebase&_a=reports&type=populararticles"}, {code:"Comment Report", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=knowledgebase&_a=reports&type=comments"}, {code:"Rating Report", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=knowledgebase&_a=reports&type=rating"} ]; var MENU_T_REPORTS = [ {"popup":1, "popupoff":[0,0], "pos":[0,0], "zindex":50, "size":[22,200], "itemoff":[21,0], "leveloff":[10,59], "delay":1000, "style":VSTYLE, "imgsize":[20,17], dynamic: true, https_fix_blank_doc:themepath+'blank.html'}, {code:"Work Summary", "format":{"itemoff":[0,0], "image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=worksummary"}, // {code:"Bill Report (Staff)", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=populararticles"}, // {code:"Bill Report (User)", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=comments"}, {code:"Department Summary", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=department"}, {code:"Service Level Report", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=sla"}, // {code:"Ticket Assignment Report", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=rating"}, // {code:"Performance Report", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=rating"}, {code:"Response Time Report", "format":{"image":themepath+"menu_reports.gif", "oimage":themepath+"menu_reports.gif", "imgsize":[20,22]}, url:"index.php?_m=tickets&_a=reports&type=response"}, ];